Pennsylvania Turnpike Commission

Traffic Operations Center Technician, Level 1

Pennsylvania Turnpike Commission

full-time

Posted on:

Location Type: Office

Location: Middletown • Pennsylvania • United States

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Salary

💰 $27 per hour

Job Level

Junior

About the role

  • Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.
  • Provides customer service by telephone and various electronic information systems and programs.
  • Assists with activating traveler alerts and advisories by communicating the needs of the PTC.
  • Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc.
  • Notifies external agencies of PTC resource needs.
  • Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.
  • Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.
  • Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.
  • Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.
  • Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.
  • Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database.
  • Transmits information to law enforcement personnel for the apprehension of suspects.
  • Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.
  • Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools.

Requirements

  • High school diploma or equivalent certification.
  • One (1) year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.
  • Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period (current employees) or probationary period (new hires).
  • Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days.
  • Must demonstrate the ability to type a minimum of 30 wpm on a PTC administrated test.
  • Must have and maintain a clean criminal history record and appropriate security clearances.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
emergency dispatchcommunicationsradio dispatchtraffic management trackinglicense plate registration inquirieshazardous material communicationtyping (30 wpm)
Soft Skills
customer servicecommunicationproblem-solvingsituational awareness
Certifications
Emergency Telecommunication Course (ETC)Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC)