Pennsylvania Turnpike Commission

Operations

• Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.
• Provides customer service by telephone and various electronic information systems and programs.
• Assists with activating traveler alerts and advisories by communicating the needs of the PTC.
• Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc.
• Notifies external agencies of PTC resource needs.
• Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.
• Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.
• Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.
• Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.
• Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.
• Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database.
• Transmits information to law enforcement personnel for the apprehension of suspects.
• Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.
• Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools.

Traffic Operations Center Technician, Level 1

Solutions Engineer

• Supervises, plans and organizes the assigned unit’s operations and staff functions including performance management, delegation of work assignments and review of work product.
• Supervises, leads, and participates in project teams for system work efforts related to enterprise systems.
• Determines how to best support the needs of the end user.
• Ensures the appropriate technical support is provided to end users regarding their specific systems, solutions, and processes.
• Troubleshoots, analyzes, and resolves escalated issues or concerns.
• Monitors business systems and business processes to identify and recommend opportunities for process improvement.
• Supervises, plans, leads, and participates in the configuration and maintenance of enterprise systems to support end users and business processes.
• Identifies and corrects configuration issues to restore the solution and ensure proper operation.
• Identifies and supervises the coordination of system changes that will impact other business operations/areas.

Traffic Operations Center Technician, Level 1

Functional Solution Architect – Enterprise Software