IT Director
Pennant
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut • United States
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Job Level
About the role
- Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff
- Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations
- Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments
- Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one
- Oversee user account provisioning and access management in accordance with role-based access principles
- Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed.
Requirements
- Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations
- Experience leading IT staff supporting multi-site or distributed environments
- Strong knowledge of end-user hardware, device configuration, and troubleshooting
- Experience supporting employee onboarding and user lifecycle management in regulated environments
- Demonstrated ability to build, improve, and document operational processes
- Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders.
Benefits
- True Work-Life balance – We believe in taking care of yourself before you take care of others!
- Full benefits package (medical, dental, vision, 401(k) with match)
- Paid time off, holiday pay, and professional development
- Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportIT operationsIT managementend-user hardwaredevice configurationtroubleshootinguser lifecycle managementoperational processes
Soft Skills
leadershipmentoringcommunicationteam developmentprioritizationproblem-solving