Senior Operations Cashiering and Advisory Specialist
Penn Mutual
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $65,000 - $75,000 per year
Job Level
About the role
- Process and provide ongoing queue management for Cashiering and Advisory Ops
- Provides ongoing support related to advisory accounts
- Recommend and facilitate process changes to continuously improve the customer experience
- Provides support for Field Office staff, Field Office support staff, and our Financial Professionals
- Takes lead in handling processing queues for the advisory platform and all cashiering queues
- Successfully completes regulatory and job training requirements
- Handles simple to complex emails or calls from our clients/ financial professionals
- Accepts ownership of interaction and provide a high caliber of service and follow through escalating complex issues as appropriate
- Communicate with the field daily, either via phone, email or in person
- Adheres to service level of agreement (SLA) and individual/ team metrics
- Handle Envestnet Billing for Quarterly fees Processing of Financial Planning Fees
- Provide dedicated support via phone and e-mail to HTK Financial Professionals and Field Management in an efficient and accurate manner
- Provide project level support as needed
- Detailed NetX and Envestnet platform knowledge
- Complies with all company and site policies and procedures
- Remains current in profession and industry trends
- Performs other duties as assigned
- Demonstrates a commitment to AI fluency by embracing AI tools and technologies to enhance individual and team performance, decision-making, and innovation
Requirements
- Expert knowledge of Pershing NetX, Advice Pay, and Envestnet Platforms
- Bachelor's Degree Preferred or equivalent experience required
- 3-5 Years experience in a broker/dealer within operations
- FINRA SIE and Series 99 required or obtained with 12 months of hire
- Series 7 license preferred
- Knowledge and understanding of the financial services industry
Benefits
- Flexible, hybrid approach to work
- Comprehensive suite of competitive products and services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
queue managementprocess improvementregulatory compliancecustomer servicebilling processingproject supportfinancial planningAI fluencyemail communicationphone communication
Soft Skills
ownershiphigh caliber servicecommunicationteam collaborationproblem-solvingadaptabilityattention to detailcustomer experience focusescalation managementcommitment to continuous learning
Certifications
FINRA SIESeries 99Series 7 (preferred)