Pelmorex Corp

Product Manager

• Partner with Product leadership to develop and execute a strategic annual roadmap for the Insights vertical, focusing on both new product initiatives and enhancements to existing offerings, while prioritizing key business needs and opportunities.
• Spearhead cross-functional teams—including Engineering, Design, Sales, Data Science, and Product Marketing—to develop and launch innovative weather-driven data and analytics products.
• Proactively gather and analyze user feedback, market research, and performance data to identify and prioritize opportunities for new product development and product enhancements.
• Evaluate and prioritize product ideas from diverse sources—both internal and external—to establish a robust pipeline for new product development. Collaborate with relevant internal stakeholders and work closely with the Director of Product to gather feedback, validate and refine concepts.
• Collaborate closely with the product marketing and sales teams to gain insights into client needs and identify opportunities for growth. Support these teams by providing product adoption metrics that enhance understanding of product ROI for clients.
• Craft comprehensive and actionable product requirements and execution plans to define, develop, and launch new standalone products that effectively address the needs of B2B industry clients.
• Work as the product owner in a scrum team to deliver against your roadmap and drive continual product improvements.
• Be a vital member of the B2B product team, collaborating closely with fellow Product Managers to exchange ideas, share insights, and collectively adapt and evolve as a cohesive unit.

Operations

• On a **24/7 rotating shift basis**, provide 1st and 2nd level support and monitor Pelmorex I.T. operational infrastructure and services such as Web sites, Data feeds, applications platforms, Active directory, DNS’s infrastructures, including AWS, Azure, GCP cloud services to ensure proper functionality. Any irregularities must be reported, investigated, resolved and documented in a timely manner.
• Diagnoses, troubleshoots end-user desktop and laptop application issues and provides an appropriate solution.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Communicates with customers at all levels of technical and non-technical skills sets
• **Onsite and remote support** for PCs, laptops, printers, cell phones, and tablets etc.
• Physically install and deploy new equipment as required.
• Support end users in their use of applications such as G suite products, Microsoft Office, VPN etc.
• Provide support for video conferencing, backup system, anti-virus, various computer hardware, etc.
• Triage, troubleshoot and resolve the daily technical issues reported, ensure SLA’s are met, escalate as appropriate to 2nd level support team while maintaining incident ownership until closed.
• Ensure the delivery of optimal results against appropriate performance metrics;
• Install and arrange new equipment for the data center. This may include physically upgrading internal system components (CPU), memory hard drives, fiber cables, copper, and more..
• Identify incident trends; recommend and implement improvements to reduce volume.
• Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems.
• Keep the Operations team up-to-date with new implementations and technologies.
• Establish clear communication channels for feedback from customers, peers, and cross functional teams

IT Operations Analyst

Analyst

• Responsible for ensuring that critical time-sensitive, efficient and courteous support is provided to all users of the system.
• End to end monitoring of the system with a keen eye for catching issues.
• Responsible for logging all incidents, creating/resolving tickets and escalating to next level support (when required).
• Responsible for providing 360 follow-up of resolution with users of the system, ensuring that a full history of all problem resolution activity is available for historical, statistical or auditing purposes.
• Responsible for following standard operating procedures.
• Responsible for all operation report generation, bulletins and posting to our website.
• Participate in creating and executing application and operational tests related to the system and operations centre, including the rollout of software updates and the installation of new equipment with internal support departments and external users of the system.
• Participate in creating and maintaining technical support documentation including User Guides, Training material, Processes and Procedures.
• Provide training to the end users.
• Responsible for training/orientation of new Service Desk Analysts as needed.
• Participate in project work and special management change requests, as required.
• Available to help and pool in (if needed) to maintain 24/7 support continuity for shift gaps and emergency situations.

Service Desk Analyst, Public Alerting

Account Executive

• Own the Full Sales Cycle: Proactively identify, engage, and close new business opportunities
• Become a Cloud Ecosystem Expert: Master the art of selling data and analytics solutions
• Partner to Win: Collaborate closely with Product and Solutions Engineering teams
• Build a Robust Pipeline: Develop and manage a healthy sales pipeline
• Be the Voice of the Customer: Bring real-world market feedback back to the product and marketing teams