PebblePost

Technical Account Manager

• Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation
• Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction
• Build relationships with key external technical stakeholders
• Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations
• Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines
• Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations
• Function as an expert technical resource for executing “best practices” and informal customer questions
• Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features
• Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary