Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation
Serve as the go-to technical contact for both internal and external teams, empowering them with your deep technical expertise and understanding of digital campaign construction
Build relationships with key external technical stakeholders
Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations
Communicate status updates across several brand projects to key internal and external stakeholders, such as onboarding requirements and timelines
Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams for both new and existing brands, partnering with Product teams on any escalations
Function as an expert technical resource for executing “best practices” and informal customer questions
Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features
Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary

Requirements

3+ years’ experience in a brand-facing digital advertising role
Demonstrated expertise in SQL and Python for efficient manipulation of large datasets
Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
Communicated complex technical concepts to non-technical brand audiences
Conducted virtual training sessions
Experience with the Google Suite, Query Editors, JIRA, and Confluence tools
Bachelor’s Degree from an accredited college or university

Benefits

Remote-friendly team
Unlimited PTO policy
Comprehensive medical, dental and vision plans
Cell phone reimbursement program
Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
Employee-based 401(k) program
Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythonJavaScriptChrome Developer Toolsaudience segmentationdigital campaign constructiontechnical solutionsdata manipulationbug fixesproduct support

Soft Skills

customer servicecommunicationrelationship buildingproblem resolutioncollaborationtrainingproject managementstakeholder managementtechnical expertiseproactive approach