Customer Support

• Handle customer queries via phone, email and live chat
• Assist customers with registration, certification and administration of Pearson qualifications
• Resolve complex and urgent issues related to learner registration and certification
• Serve as first point of contact for schools and colleges in the UK and internationally
• Escalate issues and collaborate with internal teams as needed
• Deliver exceptional customer service without call scripts or unrealistic targets
• Participate in weekly shift rotation between 8am–5pm, Monday–Friday
• Support expansion of live chat capabilities and manage high-volume interactions

Customer Service Representative

Customer Support Tier 2

Customer Care Agent

Customer Service Expert