Pearson VUE

Advanced Specialist, Customer Service Enablement

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: New JerseyUnited States

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Salary

💰 $80,000 - $85,000 per year

About the role

  • Translate LCP and DSO priorities into structured project plans
  • Monitor progress across workstreams and surface risks
  • Reduce administrative burden through workflows and templates
  • Coordinate incident management and track issue status
  • Maintain organized repositories of processes and operational guidance

Requirements

  • Support the execution of project management, administrative coordination, and operational rigor
  • Ensure efficient and effective account management activities
  • Improve clarity, follow-through, and readiness across internal teams
  • Serve as key facilitator of change management
  • Develop structured project plans and timelines
  • Maintain documentation of decisions, action items, and timelines
  • Coordinate internal meetings and documentation for account planning
  • Track operational tasks aligned with the school-year cycle
  • Analyze trends and recurring issues for operational improvements
Benefits
  • This position is eligible for Pearson’s annual incentive program.
  • Information on benefits can be found here.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementadministrative coordinationoperational rigorchange managementworkflow developmenttemplate creationincident managementissue trackingdocumentation managementtrend analysis
Soft Skills
communicationfacilitationorganizationclarityfollow-throughreadinesscoordinationproblem-solvingcollaborationattention to detail