Compliance and Operations Specialist
Pearson VUE
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Work as part of the team to support the business teams’ understanding of the appeals process and ensure accurate information is provided to customers about the process.
- Process an allocated case load of appeals and ensure on time completion of cases. This will include marking/moderation appeals, special consideration appeals and malpractice appeals and review of administrative decision cases.
- Accurately log and track appeals as they progress through the process, ensuring full case files are maintained.
- Coordinate the development of responses to regulatory correspondence related to appeals, including EPRS cases, ensuring timely, complete and accurate responses are provided.
- Support on the timely development and submission of regulatory data returns, including preliminary checks on data accuracy.
- Co-ordinate regulatory and internal audit activities related to appeals and co-ordinate the completion of any actions/improvements identified.
- Support on the regular review and update of policy and process documents to ensure clarity and eliminate unnecessary burden.
- Support the appeals hearing process as required, including the support of independent panel members.
- Monitor volumes of appeals and log data accurately for reporting to the Team Manager.
- Use AI effectively to support and improve the accuracy and efficiency of work.
- Support on the training of temporary appeals case officers.
- Support on the quality assurance of temporary appeals cases officers' cases.
- Support on payment and invoicing processes, ensuring on-time payment of examiners and prompt billing of customers.
Requirements
- Educated to degree level, or equivalent experience.
- IT literate; competent in Word, Excel, Powerpoint.
- Experienced in a role requiring the processing of high-volume case load.
- Excellent English Language skills, particularly in writing.
- Experienced in undertaking basic quality assurance checks.
- Experienced in reviewing, understanding and summarising information from a variety of sources.
- An excellent communicator, both verbally and in writing.
- Able to work productively with individuals at all levels of authority, including examiners, assessment team colleagues and independent panel members.
- Able to work autonomously and make decisions relating to appeal cases in line with regulations.
- A supportive, approachable and pro-active team member.
- Prepared to be flexible in your work and able to balance a wide range of demands to meet deadlines.
- Excellent attention to detail.
- Excellent decision-making skills.
- Well-organised.
- Focused on solutions and working constructively with colleagues.
- Open to new ideas and able to challenge received opinion.
- Open to exploring the use of AI to aid efficiency.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case processingquality assurancedata accuracy checksregulatory correspondenceappeals managementdata loggingreportingpolicy documentationdecision-makingAI utilization
Soft Skills
communicationteamworkattention to detailorganizational skillsflexibilityproblem-solvingautonomyapproachabilityproactivitytime management