Pearson VUE

Associate, Sales Excellence Administrator

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $24 - $26 per hour

About the role

  • The Sales Excellence Administrator provides front line customer service and platform support.
  • Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform.
  • Serve as first line of contact for customer service escalations.
  • Document new processes/procedures.
  • Organize, update and maintain Customer Service documentation.
  • Assist in troubleshooting technical issues.
  • Provide white glove service for customers

Requirements

  • 2 year degree in business or related field preferred
  • 1-3 years experience in customer service and or IT support
  • Must have 2+ years of online customer service experience
  • Must be comfortable walking customers through platform capabilities on video calls.
  • Government client experience preferred
  • Attention to Detail
  • Time Management, Organization & Priority Setting
  • Proven ability to quickly learn new business domains and technical applications
  • Must be proficient with Microsoft Excel(Advanced Knowledge preferred)
  • Must have data entry skills
  • Driven individual who can work with minimal supervision
  • Highly technical individual with experience in content management or ecommerce management software preferred.
  • Must be able to communicate effectively in a concise manner.
  • Functional & Technical Skills
  • Self-starter with excellent ability to problem solve
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceIT supportonline customer servicedata entryMicrosoft Excelcontent management softwareecommerce management softwaretroubleshootingprocess documentationtechnical applications
Soft Skills
attention to detailtime managementorganizationpriority settingeffective communicationproblem solvingself-starterability to learn quicklycustomer service excellenceminimal supervision
Certifications
2 year degree in business or related field