Pearson VUE

Advanced Specialist, Customer Success – Program Management

Pearson VUE

full-time

Posted on:

Location Type: Hybrid

Location: Bloomington • Minnesota • United States

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About the role

  • Primary relationship owner for complex, high impact accounts.
  • Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through.
  • Build and maintain strong, long-term client relationships grounded in credibility, insight, and results.
  • Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities.
  • Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions.
  • Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive and high-quality customer experiences.
  • Anticipate risks, identify opportunities, and proactively drive actions that protect and grow long-term customer success.
  • Influence stakeholders at multiple levels—both internally and externally—to drive alignment, momentum, and outcomes.
  • Understand client contracts and ensure fulfillment of client expectations as well as service level agreements.

Requirements

  • Proven experience in Program Management, Customer Success, Account Management, or a related customer facing role supporting complex customers.
  • Strong track record of leading large initiatives or projects that span multiple teams or functions.
  • Comfort operating in ambiguous environments, with the ability to assess complex problems and translate them into actionable solutions.
  • Excellent communication and stakeholder management skills, including the ability to influence without authority.
  • Strong organizational and prioritization skills, with the ability to manage competing demands effectively.
Benefits
  • This position is eligible for Pearson’s annual incentive program
  • Information on benefits can be found here.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Program ManagementCustomer SuccessAccount ManagementProject Management
Soft Skills
communicationstakeholder managementinfluenceorganizational skillsprioritizationproblem solving