Lead, Enrollment – Virtual School Growth Operations
Pearson VUE
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $175,000 per year
Job Level
About the role
- Lead a high-volume, consultative enrollment operation responsible for converting prospective leads into completed applications and enrolled students, with accountability for pipeline performance, conversion rates, and enrollment outcomes.
- Plan for and lead seasonal enrollment cycles, scaling teams, processes, and execution to deliver consistent performance through high-volume peak periods.
- Own the end-to-end enrollment funnel, ensuring teams are equipped to guide families through complex decisions with clarity and care.
- Set enrollment strategy, targets, and performance expectations using data and market insight to optimize conversion, staffing models, and resource allocation.
- Design and continuously refine scalable enrollment workflows—including outbound call prioritization strategies—that support sustained growth while maintaining a family-centered experience and high standards of service quality.
- Lead and develop a large, diverse, fully remote enrollment organization, providing coaching, accountability, and clear performance management across teams with varying levels of experience and engaging those teams to improve their employee experience.
- Ensure enrollment operations meet all applicable regulatory and program requirements, translating policy and compliance obligations into practical, efficient, and auditable processes.
- Partner cross-functionally to align enrollment strategy with demand generation, systems, training, and operational enablement, driving consistent execution and continuous improvement across the enrollment experience.
Requirements
- Bachelor’s degree in a relevant field
- 10+ years of experience in senior operations roles leading high-volume, customer-facing organizations, including fully remote, distributed, and seasonal teams within a 7-day-per-week operation
- 10+ years of experience leading large, multi-layered teams, including managers of managers
- Proven success driving performance management and process accountability at scale, with a demonstrated ability to improve employee engagement and team performance
- Strong analytical capability, with experience using data and insights to inform operational strategy, workforce planning, and conversion optimization
- Clear track record establishing and managing KPIs, service levels, and performance metrics that drive measurable results
- Proven experience partnering cross-functionally to align strategy, systems, and execution across complex organizations
- Demonstrated success leading teams through growth, change, and operational transformation
- Excitement to work in ed tech and a strong commitment to expanding access to education for students and families.
Benefits
- Pearson provides a flexible work environment for its employees.
- Adherence to work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance managementprocess accountabilityKPI managementworkforce planningconversion optimizationenrollment strategyscalable workflowsregulatory complianceauditable processes
Soft Skills
leadershipcoachingemployee engagementteam performance improvementcross-functional collaborationstrategic planningcommunicationadaptabilityproblem-solvingorganizational skills
Certifications
Bachelor’s degree