Associate, Customer Service
Pearson VUE
full-time
Posted on:
Location Type: Hybrid
Location: Durham • North Carolina • United States
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Salary
💰 $18 per hour
About the role
- Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agency
- Requires thorough knowledge of the business rules for a multitude of services and license types
- Manage all customer contacts within established procedures and performance standards
- First point of contact for candidate/producer information
- Provides accurate and thorough information to the customer base through both verbal and written communication
- Accurately track and document customer interactions pertaining to licensing applications/records
Requirements
- High school diploma or equivalent required
- 3 years of experience in a high-volume transaction processing environment
- 3 year of customer service experience
- Strong data entry experience
- Excellent communication skills - both oral and written
- Problem solving skills
- Interpersonal skills
- Organized and detail oriented
- Ability to work within a team
- Good multi-tasking and time management skills
- Ability to process a high volume of work within set timeframes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrytransaction processing
Soft Skills
communication skillsproblem solvinginterpersonal skillsorganizational skillsdetail orientedteamworkmulti-taskingtime management
Certifications
high school diploma