Pearson VUE

HR Operations Associate

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
  • Monitoring and respond to incoming email/chat communications
  • Craft and send mass e-mail and call campaign communications
  • Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)
  • Achieve a basic understanding of company policies
  • Use internal systems to assign candidates to requisitions and send offer letters
  • Upload employees for rehire to requisitions in system
  • Load, extract and share reports from PEACS
  • Coordinate interviews for employees
  • Other duties as assigned

Requirements

  • Minimum college or technical training preferred; or a combination of education and experience
  • Strong customer service skills and call center experience
  • Strong technical skills and/or experience with HRIS systems
  • Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required
  • Adherence to confidentiality and nondisclosure requirements
  • Ability to multi-task and demonstrate time-management in a fast paced environment
  • Excellent organizational skills and excellent communication skills required
  • Positive demeanor and the ability to work well with others in providing excellent customer service is critical
  • Sense of ownership and urgency to support business and employee needs
Benefits
  • Office environment – ability to sit for long periods of time is necessary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryExcelHRIS systemsreport extractionemail communicationcall campaign managementcandidate assignmentoffer letter preparationinterview coordinationconfidentiality adherence
Soft Skills
customer servicetime managementorganizational skillscommunication skillsmulti-taskingpositive demeanorownershipurgencyteamworkadaptability