Manager

• Pearson VUE Test Center Manager for Portland, Oregon location overseeing test center operations and staff.
• Perform Test Administrator duties (~60%): arrive on time, perform on-time site opening and closing procedures, check in examinees, verify identification, explain the exam process, monitor examinees while testing, maintain a secure testing environment, communicate with internal technical support to investigate and fix technical issues, adhere to company policies, maintain a professional and clean testing center with light housekeeping duties.
• Perform Test Center Manager duties (~40%): onsite manager of a small team of Test Administrators; site staffing, hiring, retention, conflict resolution, and scheduling; train, develop, and coach staff; provide job coaching and fair performance appraisals; first contact for facility issues; multi-tasking and operational oversight.
• Schedule responsibilities: work various shifts as scheduled between 7am and 8pm, any day Monday through Saturday; ability to work approximately 2-4 Saturdays per month; address operational problems when not at test center.
• Maintain customer-facing professionalism and strong communication while ensuring secure, compliant exam delivery.

Test Center Manager

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