Test Administrator
Pearson VUE
Vue.js
Test Center Manager
Pearson VUE
full-time
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
Tech Stack
Vue.js
About the role
- Pearson VUE Test Center Manager for Portland, Oregon location overseeing test center operations and staff.
- Perform Test Administrator duties (~60%): arrive on time, perform on-time site opening and closing procedures, check in examinees, verify identification, explain the exam process, monitor examinees while testing, maintain a secure testing environment, communicate with internal technical support to investigate and fix technical issues, adhere to company policies, maintain a professional and clean testing center with light housekeeping duties.
- Perform Test Center Manager duties (~40%): onsite manager of a small team of Test Administrators; site staffing, hiring, retention, conflict resolution, and scheduling; train, develop, and coach staff; provide job coaching and fair performance appraisals; first contact for facility issues; multi-tasking and operational oversight.
- Schedule responsibilities: work various shifts as scheduled between 7am and 8pm, any day Monday through Saturday; ability to work approximately 2-4 Saturdays per month; address operational problems when not at test center.
- Maintain customer-facing professionalism and strong communication while ensuring secure, compliant exam delivery.
Requirements
- High school diploma or equivalent is required.
- Bachelor's degree or equivalent business experience preferred.
- Minimum of one year customer service experience preferred.
- One year supervision experience in customer service preferred.
- Team leading and training skills, exposure to a testing environment preferred.
- Strong communication and customer service skills.
- Must be flexible in work hours and days; ability to work 20-40 hours per week and additional hours as needed.
- Available to work various shifts between 7am and 8pm, Monday through Saturday; ability to work approximately 2-4 Saturdays per month; occasional Sunday shifts possible.
- Available to address operational problems when not at test center.
- Ability to complete tasks in a timely and efficient manner and handle a reasonable amount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
- Ability to operate a computer and telephone.
- Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
- Ability to lift up to 20 lbs on occasion.
- Must be able to stand for extended periods and escort candidates up to 50-100 times per scheduled shift.
- Must be able to sit for long periods, bend, stoop, and lift from a stooped position.
- Must be able to see small details at a distance and read names on ID cards and computer screens.
