Pearson VUE

Advanced Specialist, Customer Success

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Act as a trusted quality partner to schools and colleges delivering Pearson vocational qualifications.
  • Support Quality Nominees, Lead Internal Verifiers, Assessors and centre teams to navigate quality assurance.
  • Build trusted relationships with new, key and developing centres.
  • Influence how quality assurance is understood and delivered at scale.
  • Champion quality assurance across your centre portfolio.
  • Deliver high-impact virtual events, clinics and resources for centres.
  • Act as a visible, trusted face of Pearson Quality.

Requirements

  • Build credibility quickly and communicates with clarity and empathy.
  • Balances regulatory rigour with a pragmatic, solutions-focused mindset.
  • Thrives in a collaborative environment and confidently partners across teams.
  • Takes ownership, follows through, and raises the bar for customer experience.
  • Remains calm, organised and adaptable when priorities shift.
  • Strong experience in vocational education, quality assurance or centre delivery.
Benefits
  • Develop deep expertise in vocational quality models and regulatory practice.
  • Influence improvements across onboarding, communication and customer support.
  • Work in a collaborative, home-based team with meaningful national impact.
  • Build senior stakeholder relationships across Pearson and centre leadership teams.
  • Contribute directly to learner outcomes at scale.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
credibilitycommunicationempathycollaborationownershipcustomer experienceorganisationadaptabilityinfluencepragmatic mindset