Pearson VUE

People Support Specialist

Pearson VUE

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Tech Stack

Oracle

About the role

  • Handle complex HR inquiries and issues escalated from the Digital Assistant support.
  • Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
  • Interpret and provide guidance on HR policies, procedures, and programs.
  • Assist employees and managers in understanding HR processes and ensure compliance with company policies.
  • Maintain and update employee records in HR systems.
  • Generate and analyze HR reports to support decision-making and compliance requirements.
  • Manage and track HR cases using the ticketing system, ensuring all cases are resolved within established SLAs.
  • Document and maintain detailed records of interactions and resolutions.
  • Identify opportunities for process improvements within the HR Shared Services function.
  • Collaborate with HR teams to implement best practices and streamline HR processes.
  • Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues.
  • Participate in team meetings and contribute to ongoing training and development initiatives.

Requirements

  • bachelor’s degree in human resources, Business Administration, or a related field preferred.
  • Minimum of 3-5 years of experience in HR, with at least 2 years in an HR Shared Services or similar role.
  • Experience with HRIS systems (e.g., Workday, SAP, Oracle) and ticketing systems.
  • Strong knowledge of HR policies, procedures, and best practices.
  • Excellent problem-solving and analytical skills.
  • High level of attention to detail and accuracy.
  • Effective communication skills, both written and verbal.
  • Ability to handle confidential and sensitive information with discretion.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRIS systemsWorkdaySAPOracleticketing systemsHR policiesHR proceduresHR best practicesdata analysisreport generation
Soft Skills
problem-solvinganalytical skillsattention to detaileffective communicationorganizational skillstime managementdiscretioncollaborationtraining and developmentprocess improvement