Pearson VUE

Customer Success Manager

Pearson VUE

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Salary

💰 $80,000 - $85,000 per year

Job Level

SeniorLead

Tech Stack

Go

About the role

  • Work with new accounts to ensure proper training and target best practices to drive overall satisfaction
  • Provide a getting started webinar for all new accounts and proactively reach out to new accounts to ensure success
  • Provide PD sessions for key clients to drive product renewals and promote new programs; work with Territory Managers to identify opportunities and deliver training
  • Develop a distance learning series of webinars to help teachers incorporate classroom activities in remote environments
  • Speak at conferences and state CTE events on certification in the classroom and provide key messaging to increase utilization
  • Monitor teacher resources and blogs and help promote a certification strategy
  • Target zero utilization customers to jump start their usage and understanding and provide outreach to key accounts
  • Act as a teacher liaison to help new teachers with classroom challenges and provide motivation and empowerment
  • Provide a classroom plan for certification including exercises and pacing guide
  • Travel to PD events, tradeshows, and support Territory Managers to increase customer footprint and drive new business (30%-40% travel)

Requirements

  • Bachelor’s degree
  • Minimum of 10 years teaching experience
  • Experienced trainer
  • Understanding of CTE and experience with promoting certification within the pathways
  • Performance driven and results oriented
  • Customer relations
  • Self-motivated—able to work independently to achieve Certiport goals
  • Excellent oral, written, time management and presentation skills
  • Able to quickly develop trusting and cooperative relationships over the phone and in person
  • Knowledge of computer systems, CRMs, and Office apps required
  • Willingness to travel 30% to 40%