Pearly

Technical Support Specialist

Pearly

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Be a primary owner of the support queue handling incoming tickets and escalations
  • Deliver clear, empathetic communication for smooth customer experience
  • Triage, prioritize, and resolve issues across billing, payments, and integrations
  • Diagnose root cause on integration sync failures across partners
  • Work with engineering to build tooling that reduces recurring integration issues
  • Assist with onboarding and implementation of support platform
  • Create documentation and knowledge base for customer self-serve support

Requirements

  • 2–5 years of experience supporting technical B2B SaaS products, with direct exposure to integrations, APIs, or data sync troubleshooting
  • Comfort working at the integration and data layer (full engineering experience not required)
  • Experience with support platforms (Zendesk or similar) and a track record of improving support operations
  • Strong written and verbal communication skills
  • Willing to roll up your sleeves and operate with a high degree of autonomy
  • Familiarity with payments infrastructure and financial/accounting terminology a plus
  • Based in Atlanta with periodic travel to Santa Barbara
Benefits
  • Competitive salary, equity, and healthcare benefits
  • Meeting-light culture
  • Work with an A+ smart and passionate team
  • Flexible vacation/time-off policy
  • Opportunity to make your mark at an accelerating company with great product-market fit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS supportintegrationsAPIsdata sync troubleshootingsupport platformsZendeskdocumentationknowledge base creation
Soft Skills
clear communicationempathetic communicationproblem-solvingprioritizationautonomy