Pearly

Data Analyst

• Own Data & Analytics: the reporting, dashboards, and financial intelligence
• Help RCM leaders drill into what's driving their Days Sales Outstanding
• Deliver insights, patterns, and recommendations to product, sales, and CS teams
• Work with engineering on data model and drive PMS integrations
• Ideate and champion new data and analytics features and products

Staff Product Manager – Data and Analytics

Full-stack Engineer

• Build backend services, APIs, and the data layer that power all of our product domains — outreach automation, payments, reporting, and analytics — with reliability and correctness as first-class concerns in a payments-critical domain.
• Own data modeling, ETL, and vendor SDK integrations across EHRs, payment processors, and external vendors.
• Contribute to the React frontend and internal tooling where your work spans the full stack.
• Raise the bar through your own example and through rigorous, constructive code review.
• Write code and documentation that guides both human engineers and AI agents toward excellence.
• Partner with Product from ideation through production release to turn business goals into clear engineering requirements.
• Author the technical specs for the initiatives you lead — thinking about scale, edge cases, and long-horizon maintainability.
• Contribute to CI/CD, GitHub Actions, Terraform, and development infrastructure as needed, including improvements to the tooling and check systems the team relies on.

Senior Software Engineer – Full Stack

Customer Success Manager

• Onboarding & Implementation: Guide new SMB dental practices through a smooth, structured onboarding process, getting them set up, trained, and live on Pearly quickly.
• Customer Relationship Management: Own a portfolio of SMB accounts, building trusted relationships that drive adoption, satisfaction, and retention.
• Proactive Outreach: Check in regularly with customers via phone, video, and email. Don't wait for problems to come to you.
• Issue Resolution: Act as the first line of support for escalated customer concerns, triaging and resolving issues quickly with a calm, solutions-first approach.
• Customer Advocacy: Collect feedback, identify trends, and bring the customer perspective into product and business conversations.
• Renewals & Expansion: Identify upsell and expansion opportunities within your book of business and work cross-functionally with Sales to execute.
• Process Building: As an early CS hire, you'll help shape playbooks, workflows, and tooling. Your input will define how we scale this function.
• Cross-functional Collaboration: Work closely with Sales, Support, and Product to ensure a seamless customer experience end to end.

Staff Product Manager – Data and Analytics

Senior Software Engineer – Full Stack

Customer Success Manager, SMB