Pearl Health

Customer Success Associate

Pearl Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts, New York

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Salary

💰 $50,000 - $60,000 per year

Job Level

JuniorMid-Level

About the role

  • Coordinate the end-to-end onboarding process for new provider groups to ensure a smooth and successful implementation.
  • Support Customer Success Managers in managing the day-to-day needs of our enterprise accounts, including product adoption, performance reporting, and workflow design.
  • Manage key projects and workstreams, applying your project management skills to keep cross-functional stakeholders aligned and deadlines met.
  • Develop and prepare materials for customer touchpoints, including agendas for working sessions, training calls, and business reviews.
  • Serve as a key liaison between customers and internal teams—including Practice Transformation, Data Science, and ACO Operations—to coordinate deliverables.
  • Analyze customer performance data to help develop reports and summaries for both internal and external stakeholders.
  • Act as the voice of the customer by documenting their feedback and escalating potential issues or risks to senior team members.

Requirements

  • 1-3 years of experience in customer success, customer experience, project coordination, or a similar role.
  • Strong organizational and project management abilities, with a proven capacity to manage multiple competing priorities.
  • A genuine passion for improving healthcare outcomes and supporting care providers.
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with both clinical and non-clinical partners.
  • The ability to travel up to 15% for occasional team or customer meetings.
  • A Bachelor’s degree or equivalent professional experience.
  • Nice-to-haves: Prior experience working in healthcare or for a healthcare technology company.
  • Proficiency analyzing data and using tools like Excel/Google Sheets for reporting.
  • Experience working with CRM software, especially HubSpot.