Pearl Health

Manager, Customer Success

Pearl Health

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • New York • United States

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Salary

💰 $85,000 - $110,000 per year

About the role

  • Own the end-to-end customer journey for key provider accounts, facilitating a smooth onboarding process, driving product adoption, and serving as their main point of contact.
  • Lead strategic customer engagements, including quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
  • Drive the successful integration of our technology tools into customer workflows through effective education and practice transformation support.
  • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.
  • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success.
  • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion.
  • Develop compelling, data-backed narratives with the Customer Marketing team to effectively communicate business updates and establish Pearl’s value.

Requirements

  • A Bachelor’s degree or equivalent professional experience.
  • 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
  • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
  • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
  • Willingness to travel up to 25% for critical in-person customer meetings.
  • Experience working at an Accountable Care Organization (ACO) or a healthcare technology enablement company.
  • Direct experience working with and supporting primary care providers.
  • Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
  • A track record of successfully achieving account expansion or renewal targets.
  • A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.
  • Experience leveraging AI technologies to drive processes more efficiently.
Benefits
  • Competitive benefits package. More on our careers page.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM analyticsHubSpotdata analysispresentation skillsaccount expansionrenewal targetsAI technologiespractice transformationperformance measurement
Soft Skills
relationship buildingissue resolutioncustomer experiencecommunicationcollaborationstrategic engagementeducationnarrative development
Certifications
Bachelor’s degree