Pear VC

Senior Revenue & Client Operations Manager – NeuroNav

Pear VC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $120,000 per year

Job Level

Senior

About the role

  • Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support
  • Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture
  • Manage integrations (Fathom, SMS, time tracking, etc.)
  • Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks
  • Maintain customer lifecycle documentation and diagrams
  • Lead scoped system enhancements (time tracking, invoicing improvements)
  • Build and maintain dashboards that support leadership decision-making
  • Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
  • Ensure invoicing, order forms, and subscription data are accurate
  • Validate reporting accuracy across dashboards
  • Maintain audit-ready data hygiene
  • Manage the Client Support Team (FMS requests and provider searches)
  • Monitor ticket volume, fulfillment rates, and turnaround times
  • Ensure SLAs and workflow discipline
  • Identify trends and operational improvements
  • Maintain lifecycle, revenue, and support dashboards
  • Track key metrics across Sales, Client Services, and Support
  • Provide clear executive reporting
  • Train teams on HubSpot workflows and operational tools
  • Onboard new hires into system processes
  • Support non-technical team members in mastering tools
  • Maintain documentation and process guides

Requirements

  • 5–7+ years in revenue operations, CRM administration, or client operations
  • 4+ years of hands-on HubSpot administration
  • Experience reconciling CRM data with finance systems (e.g., QuickBooks)
  • Experience overseeing a support or ticket-based operations team
  • Strong experience managing integrations and dashboards
  • Exceptional attention to detail and operational discipline
  • Clear communicator and patient trainer
  • Comfortable working in a fast-paced, remote environment
Benefits
  • Remote-first flexibility
  • Health, vision, and dental insurance
  • 401(k)
  • 14 PTO days + 7 sick/flex days
  • Annual company retreat
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HubSpot administrationCRM data reconciliationdashboard managementworkflow automationreporting architectureinvoicing workflowsdata hygieneintegrations managementlifecycle documentationmetrics tracking
Soft Skills
attention to detailoperational disciplineclear communicationpatience in trainingleadershipproblem-solvingteam managementtrend identificationprocess improvementsupporting non-technical team members