Patient Care Operations and Enrollment Coordinator
Pear VC
part-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $30 per hour
Job Level
Junior
About the role
- Conduct high-volume outreach (phone, SMS, email) to patients + community organizations
- Assist patients in Spanish when needed
- Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals
- Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc.
- Use our tooling to work structured patient task queues efficiently
- Verify insurance coverage + help patients understand next steps
- Connect patients to community programs and social services
- Confirm availability/logistics for the clinical and social services they need
- Accurately document interactions and outcomes in our system
- Flag urgent + complex cases for escalation
- Provide workflow + product feedback to help improve tools
Requirements
- Must live in Massachusetts
- Bilingual (English + Spanish)
- License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist
- Ability to support patients primarily by phone, text, and email
- Comfort using new technology (e.g., AI tools like ChatGPT)
- Able to filter + work from organized patient task queues
- 1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
- Strong documentation + organizational skills
- Patient-centered, reliable, resourceful
Benefits
- Flexible remote work (~20-40 hrs/week)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enrollment assistancepatient navigationcare coordinationdocumentation
Soft skills
bilingualpatient-centeredreliableresourcefulorganizational skills
Certifications
Certified Application CounselorCHWNavigator