Head of Community
Pear VC
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $175,000 per year
Job Level
Lead
About the role
- Build, nurture, and grow cancer patient and care-partner community across all channels
- Design, test, and implement engagement strategies that foster connection among cancer patients and care-partners
- Analyze the community support funnel to identify opportunities for improvement and future Manta Care’s product development
- Monitor and respond to requests coming through our website and app
- Provide technical support to community members using Manta's digital tools
- Develop and maintain relationships with non-profits, foundations, and patient-advocacy groups
- Enable partners to co-market the Manta platform
- Attend and facilitate patient-focused events
- Drive strategic initiatives that enhance direct interaction with the patient community
- Create, implement, and expand patient support programs
- Track program impact through qualitative and quantitative measures
Requirements
- 5-8 years of professional experience
- Proven track record of designing, managing and scaling customer facing programs
- Background in relationship building and partnership development
- MBA education
- Prior early stage startup experience (ideally seed/series A)
- Experience in patient advocacy and partnering with non profits
- Personal connection to cancer as a patient, survivor or care-partner
Benefits
- Unlimited paid time off
- Comprehensive medical, dental, and vision insurance
- In-person workspace in Mission Bay/Downtown SF
- Weekly in office team lunches
- Monthly team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingpartnership developmentcommunity engagementstrategic initiativesprogram managementcustomer facing programsevent facilitationanalytical skillscommunication skillssupport program development
Certifications
MBA