Medical Patient Care Virtual Assistant
Pear Tree.
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 ₱102,000 per month
About the role
- Reception & Scheduling: Manage the clinic calendar, book appointments, and handle patient inquiries via phone and email with a warm, professional manner.
- Billing & Claims: Process Medicare, DVA, and private health insurance claims using Pracsoft. Perform daily reconciliations and manage overdue accounts.
- Results Management: Utilize Medical Objects to receive, track, and organize specialist letters and pathology/imaging results.
- Patient Follow-up: Proactively contact patients to schedule follow-up appointments for test results or recurring treatments as directed by the doctor.
- Records Management: Maintain accurate digital patient files, ensuring all data is handled according to Australian Privacy Principles (APP).
Requirements
- Australian Medical Expertise: Minimum of 2 years of direct experience working with an Australian GP or Specialist clinic.
- Software Mastery: Proficiency in Pracsoft (billing, scheduling, and patient records) and Medical Objects (secure messaging and results triaging).
- Medicare & Billing Literacy: Solid understanding of Medicare Item Numbers, Bulk Billing vs. Private Billing workflows, and DVA/Private Health Fund claiming.
- Compliance Knowledge: Demonstrated understanding of the Australian Privacy Principles (APPs) and the Privacy Act 1988 regarding the handling of sensitive health information.
- Clinical Correspondence: Ability to accurately manage pathology and imaging results, ensuring urgent notifications are flagged for the practitioner immediately.
- Communication: Exceptional English proficiency (written and verbal) with the ability to handle patient inquiries with empathy and professional boundaries.
- Autonomous Worker: Ability to work independently with minimal supervision while maintaining high output and accuracy.
- High Accountability: Takes ownership of the 'Results Inbox' and billing errors, ensuring no patient task falls through the cracks.
- Reliable Team Player: We are seeking a dedicated professional who prides themselves on being a dependable pillar of the clinic. This role requires consistent daily availability to ensure seamless support for our practitioners and patients during standard Australian business hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingclaims processingschedulingpatient records managementresults managementpathology managementimaging results managementMedicare Item NumbersBulk BillingPrivate Billing
Soft Skills
communicationempathyautonomous workaccountabilityteam playerprofessionalismorganizational skillsattention to detailproblem-solvingtime management