Customer Service Representative
Peaks Renewables
full-time
Posted on:
Location Type: Office
Location: Fort Smith • United States
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About the role
- Deliver exceptional customer service by responding to inbound calls regarding customer accounts and resolving inquiries with accuracy and professionalism
- Responsibilities include providing billing and payment information; establishing and closing residential and commercial gas accounts; evaluating credit history and assessing deposits as required; processing profile updates such as name, mailing address, and contact changes; managing Landlord Property Agreements; and enrolling customers in automatic payment programs upon request
- Coordinate and dispatch service work orders for meter installations, exchanges, unlocks, initial and final service requests, emergency response, and other service‑related activities
- Maintain active certification in Natural Gas Occupational Qualifications (OQ) and adhere to all safety and regulatory standards
- Perform additional duties as assigned by the Supervisor or Management to support departmental operations and organizational goals
Requirements
- High school diploma/GED
- Some college experience desired
- Minimum two years in the customer service field
- Minimum of one year in a call center environment
- Proficiency in the Microsoft Office Suite and Windows operating environment
- Ability to quickly learn new software applications and acquire industry‑specific knowledge
- General understanding of fundamental accounting principles
- Strong verbal communication skills
- Demonstrated commitment to delivering high‑quality customer service
- Ability to maintain a positive attitude and high energy level in challenging circumstances
- Exceptional attention to detail and accuracy
Benefits
- Competitive pay
- Medical/dental/vision and other benefits that provide flexibility, choice and support to our employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing informationpayment processingcredit history evaluationaccount managementservice work order coordinationmeter installationemergency responsefundamental accounting principles
Soft Skills
customer serviceverbal communicationattention to detailpositive attitudehigh energy levelprofessionalismaccuracy
Certifications
Natural Gas Occupational Qualifications (OQ)