National Operations Specialist
PeakMade Real Estate
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Participate in the planning and implementation of the assigned community’s marketing plan
- Assist with leasing responsibilities to maximize occupancy
- Maintain an excellent customer service relationship by adhering to the Peak Simply Service Standards
- Maintain up-to-date knowledge of Company policies & procedures
- Assist in conducting training for property staff on Company policies & procedures
- Assist and complete Peak Leasing Experience with leasing staff
- Interview candidates for onsite positions and participate in the recruitment of new hires by making recommendations to the Property Manager/Regional Manager
- Assist in conducting training for part-time leasing consultants and property staff
- Assist in scheduling and managing part-time leasing consultants while working at a particular property
- Assist in addressing employee-related issues
- Assist in conducting performance appraisals for part-time leasing consultants and property staff
- Participate in property inspections, quarterly, move-in, and move out
- Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors
- Monitor maintenance service responses to ensure a high degree of resident satisfaction
- Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
- Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
- Perform various administrative tasks as needed
- Assist in preparation of weekly and monthly reporting requirements
- Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
- Address complaints and resolve issues in a timely and professional fashion
- Serve as the primary manager of the property in the absence of the Property Manager or Assistant Manager; Fill in for open positions as necessary
Requirements
- A minimum of one year of experience as a Property Manager is required.
- High school diploma or equivalent required; College degree preferred
- This position is 90% travel, including air travel
- Travel for student property turnover may include a full 2-4 week assignment
- A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions
- Must have the ability to rent an automobile according to car rental requirements
- Must be at least 25 years of age to be able to meet some car rental requirements
- Entrata experience preferred
- Marketing and Leasing skills preferred
- Must have excellent communication, customer service, and organizational skills
- Base residency and weekly travel cost will be considered upon interviewing
- Ability to work a flexible schedule which may include weekends as necessary to fulfill job assignment
Benefits
- Up to 12 weeks paid parental leave + one year of diapers, on us
- 15 Days of PTO + 2 additional “Wellbeing Days”
- 401(k) Match
- Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program
- Commitment to leadership training and growth opportunities
- Additional rewards and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property managementleasingmarketingadministrative tasksperformance appraisalsrecord retentionbudget managementcustomer service
Soft Skills
communicationorganizationalproblem-solvinginterpersonalleadership
Certifications
high school diplomavalid driver's license