Director of Client Onboarding
Broadridge
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Director, Client Onboarding
PEAK6
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $152,240 - $190,300 per year
Job Level
Lead
About the role
- Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices.
- Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
- Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
- Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
- Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
- Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
- Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
- Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.
Requirements
- Bachelor’s degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
- 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
- 5+ years of experience as a people manager
- Demonstrated experience leading teams and driving transformation across onboarding or client service functions.
- Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
- FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.
Benefits
- healthcare benefits (medical, dental and vision, EAP)
- competitive PTO
- 401k match
- parental leave
- HSA contribution match
- paid subscription to the Calm app
- generous external learning and tuition reimbursement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client onboardingrelationship managementproject managementprocess improvementquality assurancedata accuracyexecutive reportingdashboard creationfinancial technology integrationrisk management
Soft skills
leadershipmentoringcommunicationproblem-solvingteam managementstrategic relationship buildingoperational excellenceservice orientationtransparencycollaboration
Certifications
Bachelor's degreeadvanced degreeFINRA SIESeries 7Series 24
