Design and implement a comprehensive Delivery Operating Model that scales across all product domains and teams, balancing agile principles with organizational governance needs.
Establish governance frameworks including Planning Framework (annual, quarterly, sprint), Prioritization Framework, Estimation Framework, and Reporting Framework with detailed processes, roles, and decision rights.
Implement and manage Product Development Lifecycle tooling (Jira, Confluence, reporting platforms), including workflows, custom fields, automation, and configurations that operationalize the Delivery Operating Model.
Create detailed rollout and adoption plans for new frameworks and processes, including communication strategies, stakeholder mapping, training curricula, pilot approaches, success metrics, and feedback loops.
Develop and deliver comprehensive training and coaching programs on frameworks, tools, and processes for teams, Product Managers, Engineering, and leadership to drive sustained adoption.
Design and implement portfolio-level metrics and dashboards that provide leadership with real-time visibility into delivery health, capacity, risks, and business outcomes.
Develop detailed process documentation, playbooks, and training materials that enable teams to work consistently and effectively across the organization.
Assist leadership in prioritizing initiatives using data-driven frameworks and portfolio optimization techniques; enable transparent trade-off conversations using data and metrics.
Build organizational capability through hands-on coaching, office hours, and enablement materials; promote professional development of Product Operations team members.
Drive measurable improvements in delivery predictability, process consistency, data quality, and team productivity through continuous improvement practices.
Translate operational metrics into business insights for executive leadership; design reporting frameworks that balance detail and simplicity.
Ensure tools and frameworks enable teams rather than create overhead; continuously optimize based on team feedback, metrics, and organizational evolution.
Act as a change agent to drive adoption of new operating models across the organization through enablement, not mandates.

Requirements

Bachelor's degree in Business Administration, Computer Science, Engineering, Project Management, or a related field (or equivalent work experience) required; advanced degree preferred.
7+ years of experience in product management, program management, or delivery excellence roles with 3+ years in a leadership role focused on Product Operations, Process Improvement, Agile Transformation, or Delivery Excellence functions.
Proven track record of designing and implementing operating models or delivery frameworks at scale across multiple teams and domains.
Demonstrated experience creating detailed rollout and adoption plans for organizational process changes with measurable results.
Deep expertise in Agile methodologies (Scrum, Kanban, SAFe, LeSS, Scrum@Scale) and how to tailor frameworks to organizational context.
Expert-level proficiency with Jira and Confluence administration, including workflows, automation, custom fields, and Advanced Roadmaps/Plan View.
Experience with portfolio management tools and techniques (portfolio Kanban, OKRs, strategic themes, WSJF, RICE).
SAFe Program Consultant (SPC), Certified Scrum Trainer (CST), Jira Administrator, PMP, or Change Management certifications strongly preferred.

Benefits

healthcare benefits (medical, dental and vision, EAP)
competitive PTO
401k match
parental leave
HSA contribution match
paid subscription to the Calm app
generous external learning and tuition reimbursement benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Agile methodologiesScrumKanbanSAFeLeSSScrum@Scaleportfolio managementprocess improvementdelivery frameworksdata-driven frameworks

Soft Skills

leadershipcoachingcommunicationstakeholder mappingorganizational capabilitychange managementtraining developmentcontinuous improvementcollaborationproblem-solving

Certifications

SAFe Program Consultant (SPC)Certified Scrum Trainer (CST)Jira AdministratorPMPChange Management certifications