Peak Support

Admin Support Specialist

Peak Support

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Junior

About the role

  • Handle medical records requests and follow up with patients, doctors, insurance providers, and attorneys
  • Prepare and send itemized Letters of Protection (LOP) statements
  • Consolidate medical record requests and billing statements into clear, single communications for attorneys
  • Manage and track weekly patient signature records
  • Schedule patient visits accurately and efficiently
  • Compile and maintain Progress Note Reports
  • Follow up on outstanding evaluations and progress notes to ensure timely completion

Requirements

  • Medical Records Retrieval experience is highly preferred
  • At least 1-2 years customer experience
  • Exceptional attention to detail and accuracy
  • Ability to perform repetitive tasks while maintaining focus and consistency
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
  • Adaptability to evolving procedures and processes
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
  • Empathy and patience in handling customer inquiries and concerns
Benefits
  • Benefits of working from home
  • Positive and encouraging work culture
  • Long-term career opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Medical Records RetrievalBilling Statements ManagementProgress Note Reports CompilationLetters of Protection (LOP) Preparation
Soft Skills
Attention to DetailProblem-SolvingAdaptabilityCommunicationEmpathyPatience