Technical Customer Support Specialist Tier 2 – Media & TV Systems
Peak Support
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Provide advanced technical support for media and television systems
- Troubleshoot complex issues involving commercial TVs, media distribution systems, set-top boxes, and streaming devices
- Serve as a technical escalation point for Tier 1 agents
- Diagnose system-level issues involving network connectivity, device firmware, and media platform configurations
- Coordinate with engineering or technical teams to resolve advanced issues
- Provide detailed documentation of troubleshooting processes and solutions
- Assist in improving support processes and knowledge base documentation
Requirements
- At least 3 years of experience in technical customer support
- Strong experience troubleshooting television hardware and media systems
- Experience supporting cable or satellite TV platforms
- Strong technical troubleshooting and analytical skills
- Experience working with technical escalation cases
- Preferred Experience supporting large-scale TV deployments or hospitality TV systems
- Experience with network troubleshooting related to media systems
Benefits
- Exceptional service to clients
- Positive, encouraging and performance-driven culture
- Opportunities for growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingnetwork connectivitydevice firmwaremedia platform configurationsmedia distribution systemscommercial TVsset-top boxesstreaming devicescable or satellite TV platforms
Soft Skills
analytical skillsproblem-solvingcommunicationdocumentationcoordination