Peak Support

E-Commerce Customer Support Representative

Peak Support

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Assist customers with placing orders over the phone
  • Provide clear information about products, sizing, and availability
  • Support customers with payment concerns, website navigation, and online ordering issues
  • Handle inquiries related to existing orders
  • Perform supplemental tasks during low call volume

Requirements

  • 1–2 years of customer service experience
  • Exceptional attention to detail and accuracy
  • Ability to perform repetitive tasks while maintaining focus and consistency
  • Strong problem-solving skills
  • Adaptability to evolving procedures and processes
  • Excellent communication skills
  • Empathy and patience in handling customer inquiries
Benefits
  • Convenience of working from home
  • Exceptional work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailaccuracyproblem-solvingadaptabilitycommunicationempathypatience