Peak Support

Bilingual Customer Service Associate – Malagasy

Peak Support

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Seeking a Bilingual Customer Service Associate (Malagasy) to join our team
  • Provide exceptional customer support via email, chat, and phone
  • Collaborate with teammates to achieve corporate and client goals

Requirements

  • Excellent oral and written communication skills in both English and Malagasy
  • Ability to provide customer support over various platforms (email, chat, phone, etc.)
  • Proven experience in customer service, preferably in the BPO industry
  • Ability to work in a fast-paced environment
  • Flexible and willing to be assigned in a voice, non-voice or blended programs
  • Knowledgeable about Microsoft Office applications with Average MS Excel Skills
  • Ability to convey information effectively
  • Must be willing to take part in required initial training
  • Excellent problem solving skills
  • Flexibility to work multiple shifts during the weekends or on holiday
  • Excellent organizational skills and attention to detail
  • Ability to work with minimal supervision
  • Some analytical skills
  • Some technical abilities
Benefits
  • Exceptional work environment
  • Work-from-Home PLUS model
  • Positive, encouraging culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportBPO experienceMicrosoft OfficeMS Excel
Soft Skills
communication skillsproblem solvingorganizational skillsattention to detailflexibilityanalytical skillsability to work independently