Workforce Manager
Peak Support
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Directly manage the scheduling, forecasting, and reporting functions
- Ensure service level agreements across all projects are met or exceeded
- Develop, implement, and maintain effective workforce management strategies
- Forecast workload and staffing needs
- Create and manage scheduling plans
- Monitor, analyze and report on key performance metrics
- Provide coaching and training to staff
- Manage employee performance, attendance, and adherence
Requirements
- Possess excellent communication and interpersonal skills
- Have strong analytical skills and attention to detail
- Work alongside your Sr Director and Workforce manager, leads and associates
- Eradicate any inaccuracies and inefficiencies
Benefits
- Work-from-Home PLUS model
- Positive work environment
- Opportunities for growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
schedulingforecastingreportingworkforce managementperformance metricscoachingtrainingemployee performance managementattendance managementadherence management
Soft skills
communicationinterpersonal skillsanalytical skillsattention to detail