Peachtree Group

Hotel IT Systems Manager

Peachtree Group

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure.
  • Responsible for maintaining IT systems across hotels within their region.
  • Addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure.
  • Provides day-to-day support for property information technology, including PMS, POS, and other related systems.
  • Manages all IT during the onboarding and offboarding of properties.
  • Oversees contract management with third-party vendors for property IT systems.
  • Responsible for the inventory, maintenance, and documentation of all systems at the property level.
  • Maintains project work plans for implementing IT solutions at the property level.
  • Assists in IT-related education programs and training for staff members at the property.
  • Helps ensure compliance with PCI, PII, GDPR, and brand standards.
  • Maintains standard operating procedures and policies for information technology at the property level.
  • Implements ongoing process improvement initiatives.
  • Effectively handles complex situations or problems independently, without guidance or supervision.

Requirements

  • Bachelor's degree in Computer Science, Computer Information Systems, Management
  • Minimum of 5 years of experience in IT System Administration and/or IT System Management
  • Minimum of 3 years experience in hotel IT.
  • Experience with maintaining Windows 10, Windows Server 2019, Office 365
  • Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.)
  • Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.)
  • Mitel Prone Switches (Both IP and Analog)
  • Networking equipment
  • Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)
  • Demonstrated experience in the resolution of technical problems
  • Ability to navigate through rapid changes, flexibility, and imagination to adapt.
Benefits
  • Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
  • 401(k) retirement match.
  • Paid Holidays and Paid Time Off.
  • Access to our Employee Assistance Program and Fund.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT System AdministrationIT System ManagementWindows 10Windows Server 2019Office 365Property Management SystemsPoint of Sale SystemsNetworking equipmentInternet protocolsTechnical problem resolution
Soft Skills
FlexibilityImaginationAdaptabilityIndependent problem solvingProject management
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Computer Information SystemsBachelor's degree in Management