Peach Payments

Operations Associate – Merchant Onboarding

Peach Payments

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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About the role

  • Drive the daily execution of the onboarding process in Pipefy.
  • Manage a high volume of merchant interactions through Freshdesk.
  • Handle live chats and merchant phone calls.
  • Proactively follow up with merchants to increase onboarding completion rates.
  • Resolve basic technical queries and configuration tickets.
  • Identify opportunities to streamline chat and ticket responses.

Requirements

  • Entry-level position
  • Provide guidance through Freshdesk tickets, live chats, and phone calls.
  • Essential technical assistance and configuration support to new merchants during their initial setup.
  • Collaborate with the onboarding team and other departments.
  • Contribute to the updates of onboarding manuals and training materials.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical assistanceconfiguration support
Soft Skills
communicationcollaborationproactive follow-up