Revenue Operations

• Lead the Revenue Operations (RevOps) organization for PDQ
• Create, implement, and manage information systems (e.g., CRM) and operational processes across sales, marketing, and customer success
• Ensure best tools and processes to maximize efficiency across GTM activities
• Administer Salesforce and other sales-related technologies; plan and execute Salesforce administration tasks
• Identify, select, and onboard scalable tools to ensure sales data visibility cross-functionally
• Surface data-driven insights and opportunities to GTM leadership to drive growth across the customer journey
• Track and analyze results through OKRs, KPIs, and performance/efficiency metrics; support monthly recaps and pipeline meetings
• Develop and maintain annual sales plans including territories and compensation
• Partner with marketing, product, and finance for bottom-up/top-down planning alignment
• Lead, mentor, and unify the RevOps team; foster alignment and trust
• Prioritize, delegate, and execute projects balancing strategic planning and individual execution
• Oversee vendor and contractor management to maximize ROI on project resources
• Oversee sales systems enablement to drive adoption and alignment
• Act as an AI thought partner and implementer, exploring and deploying AI use cases to increase GTM efficiency

Director, Revenue Operations

Account Executive

• Nurture leads through initial outreach to deal close, prospect potential new business and provide post-purchase support throughout the customer’s first year with PDQ.
• Perform detailed discovery that helps to uncover the primary pain points a prospect is experiencing, build relationships with key stakeholders, and gain an understanding of the right products & features to help the prospect solve their problems.
• Understand the needs and motivations of all members of the buying committee to target messaging, build business cases, and drive towards a purchase.
• Leverage deep product knowledge and discovery information to perform a targeted demo that shows how the prospective customer how they can solve their problems with our products.
• Partner with Sales Engineering team to drive product adoption / proof of concept throughout the sales process and to speed up time to value.
• Provide proactive support and follow up to customers and prospects while maintaining accurate and up-to-date records in our CRM (we use Saleforce!).
• Become an expert in the features, benefits and application of PDQ's suite of products and look for opportunities to cross-sell.

Director, Revenue Operations

New Business Account Executive, SMB