Senior Solutions Engineer
PCS Software Inc
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $100,000 - $150,000 per year
Job Level
About the role
- Lead end-to-end implementation of PCS Cortex and TMS solutions for new and existing customers.
- Configure platform capabilities to match customer workflows, operational requirements, and business objectives.
- Manage implementation milestones, timelines, and deliverables in coordination with the Implementation Manager.
- Conduct onboarding sessions, training programs, and adoption support for customers.
- Act as the primary point of contact for implementation-related questions and issue resolution.
- Ensure customers achieve measurable value and operational efficiency from the PCS platform.
- Continuously improve internal implementation processes, documentation, and best practices.
- Partner with the Sales team to support the sales cycle with technical expertise and product demonstrations.
- Deliver tailored product demonstrations of Cortex and PCS TMS capabilities to prospective customers.
- Participate in discovery sessions to understand prospect workflows, technology environments, and operational needs.
- Translate customer requirements into solution design and demonstration scenarios.
- Support proof-of-concept environments and technical validation activities.
- Provide product feedback and customer insights to the Product and Engineering teams.
- Serve as a transportation technology advisor to prospects and customers.
- Provide recommendations on system configuration, workflow optimization, and platform integrations.
- Support customers in designing scalable logistics workflows using PCS technologies.
- Assist with API integration discussions and technical solution architecture when required.
- Educate customers on the value of advanced Cortex features, integrations, additional licenses, and training services.
- Identify opportunities for solution expansion and product adoption.
Requirements
- Bachelor’s degree in Business, Logistics, Information Technology, or related field
- 5+ years of experience in SaaS software implementation, solutions engineering, or technical consulting
- Experience working with Transportation Management Systems (TMS) or logistics software
- Strong understanding of transportation, brokerage, and logistics operations
- Experience delivering software demonstrations or technical pre-sales support
- Excellent communication and presentation skills
- Ability to translate complex technical capabilities into business value
- Strong analytical and problem-solving abilities
- Ability to travel up to 30%
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Hybrid work environment
- Professional development and certification programs
- Unlimited PTO
- Employee referral bonus program ($2,500 per accepted hire that you refer as an employee)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS software implementationsolutions engineeringTransportation Management Systems (TMS)API integrationtechnical solution architectureworkflow optimizationproduct demonstrationstechnical validationlogistics workflowscustomer onboarding
Soft Skills
communication skillspresentation skillsanalytical abilitiesproblem-solving abilitiescustomer supportcollaborationadaptabilitytechnical consultingtrainingcustomer insights
Certifications
Bachelor’s degree in BusinessBachelor’s degree in LogisticsBachelor’s degree in Information Technology