Senior Business Process Improvement Consultant – Healthcare/Gov
PCG Consulting Group International
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Job Level
About the role
- Lead current-state workflow assessments across healthcare or government functions
- Conduct structured interviews and facilitate working sessions with operational leaders and staff
- Document process flows, decision points, system interactions, controls, and handoffs
- Identify inefficiencies, bottlenecks, compliance gaps, and redundancy
- Design future state workflows that are realistic, actionable, and aligned to operational constraints
- Develop clear process maps (Visio/Lucid/etc.), supporting narratives, and decision-ready documentation
- Partner with stakeholders to validate findings and align on recommended changes
- Support early stage implementation and change adoption efforts
- Independently manage multiple workstreams while aligning with overall program goals
Requirements
- 6+ years of experience in process improvement, operations consulting, or business process transformation
- Experience leading current-state to future-state redesign efforts
- Experience in healthcare, public sector, or other regulated environments
- Strong facilitation and stakeholder engagement skills
- Experience developing professional process maps and workflow documentation
- Ability to work independently in a client-facing environment
- Strong written and verbal communication skills
Benefits
- Limited travel to Chicago as needed
- Expenses: Reimbursed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementoperations consultingbusiness process transformationcurrent-state to future-state redesignprocess mappingworkflow documentation
Soft Skills
facilitationstakeholder engagementindependent workwritten communicationverbal communication