PCG Consulting Group International

Business Operations

• Lead current-state workflow assessments across healthcare or government functions
• Conduct structured interviews and facilitate working sessions with operational leaders and staff
• Document process flows, decision points, system interactions, controls, and handoffs
• Identify inefficiencies, bottlenecks, compliance gaps, and redundancy
• Design future state workflows that are realistic, actionable, and aligned to operational constraints
• Develop clear process maps (Visio/Lucid/etc.), supporting narratives, and decision-ready documentation
• Partner with stakeholders to validate findings and align on recommended changes
• Support early stage implementation and change adoption efforts
• Independently manage multiple workstreams while aligning with overall program goals

Senior Business Process Improvement Consultant – Healthcare/Gov

QA Engineer

• Execute manual and automated testing for Salesforce applications, including Service Cloud, Experience Cloud, and custom functionality
• Design and maintain test cases and test scripts aligned to user stories and acceptance criteria
• Perform functional, regression, integration, and user acceptance testing (UAT)
• Work closely with Salesforce Developers and Product Owners to validate requirements and resolve defects
• Support test automation efforts using tools such as Provar, Selenium, or similar frameworks
• Validate integrations and data flows using APIs, SOQL, and backend testing tools
• Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives
• Document defects clearly and collaborate with delivery teams to ensure timely resolution

Senior Business Process Improvement Consultant – Healthcare/Gov

Salesforce QA Engineer/Salesforce QA Analyst, Enterprise Salesforce