Sales

• Inbound customer service with sales, aiming to identify customer needs, answer questions, complete procedures, and offer products and/or services.
• The agent must identify the customer’s need and provide a practical, objective solution according to the product and/or service procedures.
• Sales of products and services.
• Specific technical tasks: Call center service offering telephony voice or data services and products, working with service bundles for residential or mobile phone lines, data packages, broadband, and fiber services.
• Will use systems to record interactions and process service activities.

PCD

Inbound Customer Service Sales Specialist – Telephony