PCCW

Customer Service Executive

PCCW

full-time

Posted on:

Location Type: Office

Location: Meifoo • Hong Kong

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide technical support via phone and email to address query/incident reported from users
  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
  • Monitor and maintain service quality in accordance to Service Level Agreement

Requirements

  • Diploma or above in Information Technology or Computer related disciplines
  • At least 1 year’ helpdesk / call centre experience
  • Ability to multi-task in a fast-paced environment
  • Familiar with IT Applications/systems (e.g. Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage, WiFi and basic network knowledge)
  • Willing to take shift duty (42.5 hours' per week)
  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproblem diagnosisincident resolutionPC troubleshootingapplication supportsoftware supportmobile device setupnetwork troubleshootingservice quality monitoringService Level Agreement compliance
Soft Skills
multi-taskingcustomer-orientedcommunication skillsinterpersonal skillsproblem-solving
Certifications
Diploma in Information TechnologyDiploma in Computer related disciplines