PCCW

Technical Consultant

PCCW

full-time

Posted on:

Location Type: Office

Location: Hong Kong • Hong Kong

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Tech Stack

IoT

About the role

  • Install, maintain, and repair broadband lines and routers
  • Troubleshoot and resolve broadband line and router issues
  • Identify upsell opportunity and upsell additional products and services to customers
  • Take shift duty and ad hoc tasks as assigned
  • Work independently and as part of a team
  • Stay up-to-date on the latest broadband and Wi-Fi technologies
  • Able to work effectively with customers and colleagues in difficult and stressful situations
  • Demonstrate teamwork, motivation, and a results-driven mindset

Requirements

  • Graduate from a technical institution in Computer Science, Electrical Engineering, or a related field, or equivalent work experience
  • 3+ years of experience in broadband line provisioning and maintenance
  • Proven experience in upselling products and services
  • Strong communication and interpersonal skills
  • Hands-on experience with fibre optic technology
  • Experience with home networking and IoT equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
broadband line installationbroadband line maintenancerouter troubleshootingfibre optic technologyhome networkingIoT equipmentupselling productstechnical supportproblem resolutionad hoc task management
Soft Skills
communication skillsinterpersonal skillsteamworkmotivationresults-driven mindsetindependencestress managementcustomer serviceadaptabilitycollaboration
Certifications
degree in Computer Sciencedegree in Electrical Engineeringtechnical institution graduate