Payscale

Manager, Renewals

Payscale

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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Salary

💰 ₱95,000 - ₱125,000 per month

About the role

  • Hire and lead a high-performing team of Renewals Managers to exceed renewal,
  • retention, and expansion goals.
  • Execute new and existing RM strategies that increase customer retention, utilization of products and services.
  • Analyze success metrics/results on your team to inform onboarding, training, and mentoring strategies.
  • Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including, AM CS, Marketing, Product, and Sales.
  • Find opportunities for continuous improvement for the customer.
  • Lead effective one-on-one meetings centered on accountability and results to support growth and further development on the team and in the role.
  • Be a voice of customer success throughout the business

Requirements

  • Must have experience working with global stakeholders and teams, preferably in US.
  • At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business
  • 2 years leading a team; experience growing, developing, and driving results is highly desirable
  • Drives a growth mindset and team development through clear, consistent communication
  • Influences cross-functional teams and senior leadership without relying on authority
  • Navigates ambiguity with clarity, guiding teams toward actionable outcomes
  • Combines data-driven decision-making with creative problem-solving and experimentation
  • Builds strong customer relationships through collaboration and operational excellence
  • Experience with Salesforce and Gainsight is preferred.
Benefits
  • Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
  • 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
  • HMO coverage +1 dependent
  • Fixed work schedule, Monday through Friday 10pm-7am Manila

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales ManagementCustomer Success ManagementData-driven decision-makingCreative problem-solvingTeam developmentCustomer retention strategiesUtilization of products and servicesOnboarding strategiesMentoring strategiesContinuous improvement
Soft skills
LeadershipCommunicationCollaborationInfluencing without authorityNavigating ambiguityAccountabilityResults-orientedGrowth mindsetRelationship buildingOperational excellence