Customer Experience Agent, Fluent English
Paysafe
full-time
Posted on:
Location Type: Hybrid
Location: Lima • Peru
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About the role
- Manage multichannel interactions (email, WhatsApp)
- Classify, prioritize, and document each request or incident in Zendesk
- Perform proactive follow-ups on tickets
- Identify patterns, friction points, or recurring root causes
- Ensure a smooth end-to-end customer experience
- Collaborate in updating and enriching the internal Knowledge Base
- Coordinate effectively with internal teams
- Monitor key CX indicators
Requirements
- Technical or university graduate in Administration, Accounting, or related fields
- Customer service management knowledge
- Claims resolution knowledge
- Basic understanding of consumer protection regulations
- Intermediate proficiency in MS Office and Windows environment
- Fluent English (mandatory)
- Minimum 1–2 years in customer service or related functions
- Experience in banking, finance, retail, eCommerce, or payments is a plus
Benefits
- Medical insurance
- Cancer insurance
- Life insurance
- 30 days of paid vacation
- 4 paid volunteer days per year
- Summer working hours (December–March)
- A birthday day off
- Continuous learning and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service managementclaims resolutionconsumer protection regulationsMS OfficeWindows environment
Soft Skills
communicationcollaborationproblem-solvingorganizationcustomer experience management
Certifications
technical or university degree in Administrationtechnical or university degree in Accounting