Paysafe

Enterprise Technical Support Specialist, iGaming

Paysafe

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Tech Stack

Unix

About the role

  • Be a primary contact point for VIP customer requests for support
  • Troubleshoot and resolve technical issues related to Paysafes’ applications and systems
  • Provide direct assistance and expertise to VIP clients, partners, and internal teams
  • Ensure prompt communication with clients account managers

Requirements

  • College degree (D.E.C) or equivalent in Computer Science, programming
  • Minimum 2 years experience in customer service and technical software support
  • Solid understanding of Internet protocols: HTTP, HTML, Web Services, XML, REST, JSON
  • Familiarity with web applications and e-commerce principles
  • Working knowledge of Windows and UNIX operating systems
  • Excellent problem-solving and analytical abilities
  • Proficiency with MS Office, particularly Excel
  • Bilingual proficiency (spoken and written) required
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
programmingInternet protocolsHTTPHTMLWeb ServicesXMLRESTJSONWindows operating systemUNIX operating system
Soft Skills
customer servicetechnical supportproblem-solvinganalytical abilitiescommunicationbilingual proficiency
Certifications
College degree (D.E.C) in Computer Science