Senior Director, Strategic Care
Paysafe
full-time
Posted on:
Location Type: Office
Location: Jacksonville • Florida • United States
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Job Level
About the role
- Responsible for end-to-end servicing and experience of B2B clients
- Build and lead the Strategic Care organization for high-value clients
- Define and execute a Strategic Care vision and operating model
- Oversee day-to-day service operations for high-value clients
- Serve as an executive escalation point for major clients
- Act as a bridge between multiple departments to enhance the client experience
- Drive a culture of continuous improvement and accountability within the team.
Requirements
- 12+ years of experience in Customer Service, Account Management, or Operations
- Minimum of 5 years in a global or regional leadership role
- Proven success leading high-value or strategic account servicing organizations
- Strong record of executive client interaction and cross-functional influence
- Experience in service transformation, automation, and AI-enablement is a strong plus
- Exceptional communication, negotiation, and stakeholder management skills.
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard skills
Customer ServiceAccount ManagementOperationsService TransformationAutomationAI-enablement
Soft skills
LeadershipCommunicationNegotiationStakeholder ManagementCross-functional InfluenceContinuous ImprovementAccountability