Payrails

Artificial Intelligence

• Turn insight into impact - Analyse workflows, EPD feedback, and data to discover what our product teams need most and translate it into clear, usable knowledge content.
• Shape the knowledge brain - Build and organise our internal & external knowledge bases, ensuring both humans and AI agents can instantly find accurate answers.
• Train the trainers - Help refine the performance of our AI agents, improving prompt design, retrieval quality, and overall accuracy.
• Collaborate across the stack - Work closely with Product, Engineering, and GTM to make sure new features and learnings are documented and discoverable.
• Build enablement content - Translate complex concepts into short, engaging learning resources that empower teams and customers.
• Measure and improve - Use data, testing, and feedback loops to continuously refine content, knowledge flows, and AI responses.

AI Enablement Engineer