Payrails

Artificial Intelligence

• Turn insight into impact - Analyse workflows, EPD feedback, and data to discover what our product teams need most and translate it into clear, usable knowledge content.
• Shape the knowledge brain - Build and organise our internal & external knowledge bases, ensuring both humans and AI agents can instantly find accurate answers.
• Train the trainers - Help refine the performance of our AI agents, improving prompt design, retrieval quality, and overall accuracy.
• Collaborate across the stack - Work closely with Product, Engineering, and GTM to make sure new features and learnings are documented and discoverable.
• Build enablement content - Translate complex concepts into short, engaging learning resources that empower teams and customers.
• Measure and improve - Use data, testing, and feedback loops to continuously refine content, knowledge flows, and AI responses.

AI Enablement Engineer

People Operations

• Run end-to-end onboarding and off-boarding, making sure joiners hit the ground running and leavers exit smoothly
• Own our process documentation, making sure every workflow is clear enough for anyone to pick up and run with
• Leverage AI and automation to elevate our People processes - we need someone who constantly challenges the status quo and asks 'how could this be better?
• Maintain accurate employee records - physical and digital - so the team always has accurate, up-to-date information they can count on
• Prepare employment contracts and related People paperwork (e.g. references, employer certificates, visa documentation, etc.)
• Support employee engagement initiatives and help organise team events
• Manage day-to-day office operations - ordering supplies and managing supplier relationships
• Keep employee data accurate, up-to-date, and compliant in our HRMS
• Occasionally support recruitment activities where needed, as we continue to grow the team
• Have a people-first mindset; Be a friendly, reliable first point of contact for employee questions and concerns

AI Enablement Engineer

People Experience Intern